WIFI-HIRE.COM

FAQ

*Listed price includes tax unless otherwise stated.

Are there other charges incurred besides the rental charge?: There will be a 550 JPY handling fee for each pick-up and return. This applies to all pick-up and return methods.
* For delivery, handling fee for multiple devices is 1,100JPY one way.

Will there be fees for the data I use during rental period?: No. The data fee is already included in the total price.

What if I want to extend my rental period?: You can extend our service at the rate of 1,100JPY/day. The price will be automatically billed to the credit card you made the reservation with.
However, if you wish to extend more than 3 days, we will need you to fill out a form, so please contact our customer service center.

When will my credit card be billed?: Depending on how long your rental period is, and your credit card company, you will be billed 1-2 months after your rental begins.

Can you issue a receipt or commercial invoice？: Please contact us here:
https://www.wifi-hire.com/en/contact

Can payment be made using other means besides credit cards?: We only accept payments from credit cards. The following are accepted: VISA, Master, JCB and American Express.
Wire, debit cards, prepaid cards, Paypal and UnionPay are NOT accepted.

My credit card is charged before my rental period starts or before my order is complete! Why?: This may occur when you used a debit card or a prepaid card to try to place an order.
We do not accept anything but credit cards. If you tried using any cards we do not accept, contact your card company as soon as possible.
For refunds related to this, you will also need to contact your card company.

Can I rent for more than 45 days?: If you would like to use our service for more than 45 days, please contact us directly.

If I reserve today, when is the soonest I can pick up my Mobile WiFi router?: For delivery, the earliest delivery date would be next day if you complete your reservation by 1:00pm Japan Standard Time.
Depending on where you want your device to be delivered, it could take longer. Check this page for details:
http://www.wifi-hire.com/en/accept-takuhai-jpn.html#accept-takuhai-jpn
For airport counter pick-up, delivery times differ by airports.
Please check this page for details:
http://www.wifi-hire.com/en/accept-airport-jpn.html#accept-airport-jpn

Can I pick up by delivery then return at an airport counter?: Yes. You can pick up and return using different methods as long as they are being done in Japan.
If you would like to change your return method during the rental period, please contact our customer service team.

Can someone besides me pick up the device?: Yes. Please leave the instructions in the "Comment" when you are making your reservation.
If you didn't leave a comment with these instructions,Please contact our call center.

What if I couldn't pick up my Mobile WiFi router because my flight was delayed or cancelled?: Please notify us as soon as possible.
We can re-arrange delivery to your home or hotel. And if needed, we can adjust your rental plan to reflect your actual rental period.

What is the return address for returns by delivery service?: Please return all devices and accessories to:
Vision Narita Office
286-0033
Chiba-ken Narita-shi Hanasaki-cho 807-1
Century Narita Building 4F
To: Vision Inc. WiFi-Hire.com Department
Tel: 050-5810-6932

Where can I drop off my package for the return?: You can send your parcel from most covenience stores, hotels, and Yamato Transport service counters. Use the prepaid shipping ship inside your pouch when you drop it off.
https://www.kuronekoyamato.co.jp/ytc/en/send/

Are there staffs who can speak English/Chinese at your airport counters?: Not all staff members can speak English/Chinese. For those who do, they may not be at the counter when you arrive depending on their schedule.

Is it hard to set the Mobile WiFi router up?: It's very easy. Just enter a short password on your device and you are connected.
There is a manual included in our device kit.

Is there a data limit?: There is no data cap. However, connection speeds may drop for the rest of the day after 3GB of use.

I want to see the coverage of your Mobile WiFi router.: Please check this page for all details of our Mobile WiFi router.
https://www.softbank.jp/mobile/network/area/map/

Can I make a make an order over the phone?: Sorry, we only accept orders from our website.

Can I make a make an order over at an airport counter?: Sorry, we only accept orders from our website. Our airport counters can only help customers who already have a reservation.

Can I exchange my Mobile WiFi router if something is wrong with it?: If your Mobile WiFi router has malfunctioned or not working as intended, we offer free replacements. Please contact our call center.

Can I cancel my order?: If you would like to cancel your order, please contact us as soon as possible.
We do not accept cancellations after you have picked up Mobile WiFi router.

I have lost my WiFi router. What should I do?: If you have lost your WiFi router, please contact us as soon as possible.
You will be responsible for the lost devices. For a detailed list of our products' replacement fees, see here:
http://www.wifi-hire.com/en/covenant.html
*Please check your hotel or nearby lost and found counter first before contacting us.

Is there a discount given for returning the Mobile WiFi router before the end of the rental period?: No. The rental charge for the plan that you have applied for will be billed.

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