Pick-up / Return in Japan
We offer pick-up and return by delivery services, at airport counters or Tokyo(Shinjuku) counter in Japan.
Please pick one method that fits your schedule and needs.
Picking up or Returning at Tokyo(Shinjuku) Counter
Pick-up or Return Fees
A fee is incurred when you pick up or return device at Tokyo(Shinjuku) Counter.
This fee will be combined with your rental fee and billed together.
In order to pick up at Tokyo(Shinjuku) Counter, we must receive a completed reservation by 3:00pm(JST) of the day of pick-up.
If your reservation is completed after 3:00pm and you still wish to pick up on the same day, please contact our Customer Service Center at +81-50-5810-5700.
When Picking up at Tokyo(Shinjuku) Counter
1. Due to low stocks in this location, your preferred model may not be available.
2. Due to low stocks in this location, we may not be able to fulfill orders made at the counter. Please make a reservation before visiting
3. In order to complete your pick-up, we require photo IDs such as passports. Please bring your ID with you for pick-ups.
4. Tokyo(Shinjuku) Counter closes and weekends and all Japanese holidays.
Location of Tokyo(Shinjuku) Counter
Address : 5F KDX Higashishinjuku Building, Kabukicho 2-4-10,Shinjuku-ku, Tokyo.
Closest Station and Exit : Higashi-Shinjuku Station(Fukutoshin Line F-12 or Toei Oedo Line E-02) Exit A1
Pick-up Fee : 540Yen(Tax included)
Pick-up Reservation Deadline : 3:00pm on the day of pick-up.