Pick-ups / Returns Outside Japan

Pick-ups and returns are available in Taiwan and Hong Kong. We only offer delivery services for pick-ups and returns in Taiwan and Hong Kong.

Taiwan More Info Pick-up Fee 500 Yen On the day before you visit Japan, your device will be delivered to your home, office or hotel.
Return Fee 500 Yen Once you are back to Taiwan, fill out the pre-paid shipping slip included in our package and ship it back to us at most convenience stores. Please ship our device no later than 12:00 of next day of your arrival to avoid fees.
Hong Kong More Info Pick-up Fee 500 Yen On the day before you visit Japan, your device will be delivered to your home, office or hotel.
Return Fee 500 Yen Once you are back to Hong Kong, fill out the pre-paid shipping slip included in our package and ship it back to us at most convenience stores. Please ship our device no later than 12:00 of next day of your arrival to avoid fees.
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Collection and Return in Taiwan

Delivery Services Fees

A fee will be incurred if you choose to pick up and return by delivery services.
This fee will be combined with your rental fee and billed together.

Delivery
Service Fee
1,000 yen

Rental Process

For info on returns, click here.
Your device will be delivered one day prior to your flight to Japan.
Payment date is different for different credit card companies.

To pick up in Taiwan

Reservation Deadline

To pick up your device with delivery service in Taiwan. Please apply at least 3 days before the pick-up date.
We do not accept last-minute reservations. Please reserve your device as early as possible.
Please refer to the chart below if your reservation is completed {today}.

Pick-up Date
Availability
Remarks Earliest Date of Delivery Earliest Date of Delivery

* A simulation chart if you completed your reservation on {today}.
If you were not able to receive your device due to severe weather or traffic conditions, you can still pick up your device in an airport counter.

Preferred Time of Delivery

With delivery services, you can choose a preferred time of delivery during the day.
You can pick a rough delivery time to suit your schedule..

Delivery time
Before Noon 12:00 - 17:00 17:00 - 20:00 20:00 - 21:00

How to return delivery services

Once you return to your Taiwan, please return the device using the included pre-paid shipping slip no later than 12:00pm of the next day.

Pre-paid shipping slip

Places where delivery service are available.

If you are planning to return your device using delivery services.

* Please note that the day you send back the device will also be the last day of service.
* Please use a carrier that keeps record of shipment date and select an estimated delivery date.
* Please use the prepaid shipping slip included in the equipment package to return the package.If you used a carrier different than the
 one from our prepaid shipping slip to send back the device. We will still not be able to refund the return fee.
* Please do not use regular mail for returning because it does not have a record of the shipment date.There are other carriers who does
 not keep a record of shipment date. Please avoid using them.
* Please be aware that if we cannot verify the shipment date, then your last day of service will be changed to the date we receive the
 equipment.This means you will be charged rental fees during the transit of the equipment. Please return your equipment according
 to our instruction to avoid additional fees.

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