Restrictions on pick-ups and returns
- You can choose to pick up using one method then return using a different method or at a difference location. However, this only applies to customers who pick up their device in Japan.
Pick-up / Return in Japan
We offer pick-up and return by delivery services, at airport counters or Tokyo(Shinjuku) counter in Japan.
Please pick one method that fits your schedule and needs.
|Delivery Services||More Info||Pick-up Fee 540 Yen||We can deliver your device to any Japanese address on a specific date and time. For example, your hotel or your friend's house.|
|More Info||Return Fee 540 Yen||A pre-paid shipping slip is included in the package, you can use this shipping slip at convenience store to return the device. Alternatively, we accept returns at our airport counters.|
|Airport Counter||More Info||Pick-up Fee 540 Yen||Pick-ups are available at our dedicated counters or partner counters in major international airports throughout Japan.|
|More Info||Return Fee 540 Yen||Returns are available at our dedicated counters or partner counters in major international airports throughout Japan. You get to stay connected until the very last moment in Japan.|
|More Info||Pick-up Fee 540 Yen||Our office counter in Tokyo(Shinjuku) accepts pick-ups in person.|
|Return Fee 540 Yen||Returning in person is available at our office counter.
*Only if your device was picked up within Japan.
Pick-up / Return outside Japan
Alternatively, you can pick up your device in Taiwan or Hong Kong
|Taiwan||More Info||Pick-up Fee 540 Yen||On the day before you visit Japan, your device will be delivered to your home, office or hotel.|
|Return Fee 540 Yen||Once you are back to Taiwan, fill out the pre-paid shipping slip included in our package and ship it back to us at most convenience stores. Please ship our device no later than 12:00 of next day of your arrival to avoid fees.
|Hong Kong||More Info||Pick-up Fee 540 Yen||On the day before you visit Japan, your device will be delivered to your home, office or hotel.|
|Return Fee 540 Yen||Please return the device using the included pre-paid shipping slip no later than 12:00pm on the day after your return home.