Pick-up / Return in Japan
*Listed price includes tax unless otherwise stated.
We offer pick-up and return by delivery services, at airport counters
or Tokyo(Shinjuku) counter in Japan.
Please pick one method that fits your schedule and needs.
Return your device using delivery services in Japan
Delivery Services Fees
A fee is incurred when you pick up or return device using delivery services.
This fee will be combined with your rental fee and billed together.
| Pick-up | 550 JPY |
|---|
| Return | 550 JPY |
|---|
* For delivery, handling fee for multiple devices is 1,100JPY one way.
Returning device using delivery services
When you return your device to us by delivery services in Japan, there is no need to contact us. We will proceed to billing once we receive and examine the contents.
IMPORTANT
-
Make sure you send your WiFi device on the last day of your reservation.
*Beware of final collection hours when you make your reservation. For example, if the final collection hour at hour hotel is 5:00PM, and your reservation is until January 5th, and you ask your hotel staff to send your WiFi device at 9:00PM on January 5th, it will count as being sent on January 6th. Therefore you would need to make your reservation until January 6th.
- Please use the Yamato shipping slip included in your pouch to return your device. This is prepaid, and if you use another shipping company, we will not be able to refund you.
- Make sure the shipping company writes on the shipping slip when they will ship the device, and when their estimated delivery date is.
- If you do use another shipping company or regular mail, please make sure they write the shipping date on the shipping slip.
- If you do use a shipping company that does not write the shipping date on the shipping slip, we will adjust your reservation date to the date we receive the WiFi device, and bill you as such.
Where can I send my WiFi device from?
How to return your device using delivery serivces
1. Make sure you have everything.
Please return everything that you rented.
Everything includes the rental device(s), cable(s), manual(s), etc.
*Check your initial order to confirm which accessories were included.
2. Packaging
Put it all into the pouch it came in, then put that into the plastic bag included included with the shipping slip.
* Please do not adhere the shipping slip directly onto the pouch.
3. Fill out the shipping slip
Fill out the "from" section in the shipping slip correctly. This section usually includes
name, address, phone number.
* Shipping slip is included in the package we sent you. Unless you have a preferred carrier,
please use our designated carrier.
4. Shipping
Talk to a staff member at a convenience store, your hotel, or at a Yamato Transport service counter. If they are not able to send the device, they should be able to let you know where you can.
It is also possible for Yamato Transport to pick-up from where you are staying, if they don't offer their own service.
Inquire through their website: https://customer.kuronekoyamato.co.jp/FormPageEN
