Pick-up / Return in Japan
We offer pick-up and return by delivery services, at airport counters or Tokyo(Shinjuku) counter in Japan.
Please pick one method that fits your schedule and needs.
Return your device at Airport Counters in Japan
Airport Counter Pick-up/Return Fees
There will be fees when picking up and returning using Airport Counters.
This fee will be combined with your rental fee and billed together.
Returns are available in the following airports
Airport Counter Business Hours
Please double check the business hours of our airport counters before returning.
Some counters offer off-hour deposit boxes for returns.
If a return is received during off-hour, it counts as you returned it on the previous day.
To return device at an airport counter, you are going to need to use the pouch that came with your device.
If you plan to return your device at an airport counter, please select this option during your reservation.
* We do not accept any returns if the equipment is not in the special pouch we provided.
* Everything must be in the special pouch we provided in order to process the return.
A separate fee will be incurred if incomplete or missing items are returned.